Clarabridge CX Social System Status
Monitoring - On May 1st LinkedIn will be deprecating the current API. Because of this you’ll have to connect your LinkedIn Company as a new stream in CX Social. Bear in mind that a reconnect of your old profile won't be possible anymore due to the API deprecation.

Starting from today, Friday 26th of April you're able to connect your LinkedIn Profile. Read more about how you do this in the following support article: https://help.engagor.com/customer/portal/articles/2974178-connecting-a-new-linkedin-profile.
Apr 26, 09:47 CEST

About This Site

This is the status page where we communicate about performance and stability incidents for the Clarabridge CX Social product (includes app.engagor.com, us.engagor.com, api.engagor.com).

To contact our support team, please reach out via our Live Chat or support@engagor.com.

app.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
us.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
Mentions Environment ? Operational
app.engagor.com - Mentions 1 Operational
app.engagor.com - Mentions 2 Operational
app.engagor.com - Mentions 3 Operational
app.engagor.com - Mentions 4 Operational
app.engagor.com - Mentions 5 Operational
us.engagor.com - Mentions 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2019

No incidents reported.

Apr 24, 2019
Resolved - All performance issues for the affected accounts have been resolved and the CX Social application is fully stable again. If you are however still noticing slowness or any other irregularities, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Thank you for bearing with us while we worked through this.
Apr 24, 21:40 CEST
Monitoring - We have implemented a fix which will improve the degraded performance as reported earlier. This means that as of now affected customers should notice improvement when working in CX Social. We are monitoring further to ensure full stability of our platform going forward.
If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Apr 24, 17:46 CEST
Update - We are continuing to investigate the issue, that is causing latency in CX Social for some of the accounts, with highest priority. The same behavior, as stated above, might still occur in your account. We would like to apologize for the inconvenience this is causing in the meantime.
Apr 24, 16:55 CEST
Investigating - Our engineers are currently investigating an issue that is causing latency in CX Social for some accounts. You may experience general latency, errors, and the platform may become temporarily inaccessible. We will update this incident as soon as we know more. Thank you for your patience.
Apr 24, 15:26 CEST
Apr 23, 2019
Resolved - The issue, where messages were not being sent out via CX Social for WhatsApp and Live chat sources, has been resolved. Replying via these sources is fully operational again. We would like to apologize for the inconvenience this may have been causing for you.
Apr 23, 15:55 CEST
Monitoring - We have addressed the cause of this issue, and see that replies which are being send out via CX Social at the moment are correctly being delivered again now. There might be some incoming messages from during the incident which came in or will still come in with a delay. We are also seeing that outgoing messages from during the incident were not delivered, so we advice you to review responses sent out during Apr 23, 2019 11:21:35 AM CET and 12:47:00 PM CET and resend those. Our sincerest apologies for the inconvenience this is causing.
Apr 23, 12:59 CEST
Identified - We are currently seeing an issue with messages which are being send out via CX Social for Whatsapp and Live Chat sources. Due to this responses are not being delivered to end users. We are working on bringing this back asap. Our apologies for the inconvenience.
Apr 23, 12:24 CEST
Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.