Clarabridge Engage System Status
All Systems Operational

About This Site

This is the status page where we communicate about performance and stability incidents for the Clarabridge Engage product (includes app.engagor.com, us.engagor.com, api.engagor.com).

To contact our support team, please reach out via our Live Chat or support@engagor.com.

app.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
us.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
Mentions Environment ? Operational
app.engagor.com - Mentions 1 Operational
app.engagor.com - Mentions 2 Operational
app.engagor.com - Mentions 3 Operational
app.engagor.com - Mentions 4 Operational
app.engagor.com - Mentions 5 Operational
us.engagor.com - Mentions 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019
Resolved - We have been monitoring this further since our last update and did not see any new issues. Twitter data is still coming in in realtime, so we consider this incident as resolved. Thank you for your understanding!
May 8, 17:01 CEST
Monitoring - Our Engineers have noticed an issue which impacted the speed of incoming Twitter data for some accounts. This issue has been addressed, but our data processing systems still needed some time to catch up on the delayed data. Because of this it is possible that you saw some older Tweets enter your account in the past half an hour. At the moment all data is processed, and we are tracking Twitter data in realtime again. We apologize for the inconvenience.
May 8, 15:22 CEST
Resolved - This incident has been resolved.
May 8, 15:23 CEST
Monitoring - On May 1st LinkedIn will be deprecating the current API. Because of this you’ll have to connect your LinkedIn Company as a new stream in CX Social. Bear in mind that a reconnect of your old profile won't be possible anymore due to the API deprecation.

Starting from today, Friday 26th of April you're able to connect your LinkedIn Profile. Read more about how you do this in the following support article: https://help.engagor.com/customer/portal/articles/2974178-connecting-a-new-linkedin-profile.
Apr 26, 09:47 CEST
Resolved - We have worked through all the older data for which Contact Grouping didn't work (mentions that entered our tool between 11:10 PM CEST and 11:58 PM CEST) and reindexed it.
During this reindexing process we gave priority to accounts that had users online. For those accounts we finished reindexing about an hour ago.

We have received no more complaints, and also no longer see traces of corrupt data, so can consider this incident closed.

The issue was caused by taking into production some behind-the-scenes changes. These changes will allow us to deliver new messages to your Inboxes faster, and we see promising results already; but by doing so we broke the Contact Grouping feature for a short while. All should be working fine again now, though.

Thanks for bearing with us while we solved this issue. Please contact support@engagor.com if you would still encounter problems.
May 8, 02:16 CEST
Update - We have deployed a fix so that new data that entered/enters the tool after 11:58 PM CEST will now show up even when Contact Grouping enabled.
We are now working on restoring the functionality for data between 11:10 PM CEST and 11:58 PM CEST.
May 8, 00:17 CEST
Identified - We are aware of a problem with Contact Grouping. Data in your Inboxes from after 11:10 PM CEST will currently not show up if you have Contact Grouping enabled.
In the Inbox click the down arrow and deselect “Group Per Contact” to see the new data.
Our engineers are aware, and are currently working on a fix to bring the data back to your Inboxes even with Contact Grouping enabled.
May 7, 23:52 CEST