Clarabridge CX Social System Status
All Systems Operational

About This Site

This is the status page where we communicate about performance and stability incidents for the Clarabridge CX Social product (includes app.engagor.com, us.engagor.com, api.engagor.com).

To contact our support team, please reach out via our Live Chat or support@engagor.com.

app.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
us.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
Mentions Environment ? Operational
app.engagor.com - Mentions 1 Operational
app.engagor.com - Mentions 2 Operational
app.engagor.com - Mentions 3 Operational
app.engagor.com - Mentions 4 Operational
app.engagor.com - Mentions 5 Operational
us.engagor.com - Mentions 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2019

No incidents reported today.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - We are seeing that errors from Facebook and Instagram have dropped to a normal level, and should no longer be impacting performance within CX Social. If you are however still noticing mention delays from either platform, or any other irregularities, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat). Thank you for bearing with us on this.
Mar 14, 21:57 CET
Monitoring - Since around 3:36 CET we have been seeing a significant drop in the amount of errors which is returned by Facebook - however we do still see some. It's possible that customers are still facing some difficulties when interacting with Facebook or Instagram messages, however most actions should go through without issues now. We are continuing to monitor the situation further. Thank you for your extended patience.
Mar 14, 08:24 CET
Update - We are still seeing that Facebook and Instagram are returning a lot of errors, which is impacting the performance of posts and replies to both platforms from within CX Social. Unfortunately, as this issue is on Facebook's end natively, we have no impact on the subsequent issues this is causing on our end. We will continue to update our status page as we receive updates from Facebook, and the progress of this incident can be followed on Facebook's status page here as well: https://developers.facebook.com/status/dashboard/. We appreciate your continued patience and understanding.
Mar 13, 22:17 CET
Identified - Facebook & Instagram are currently having technical issues on their side. This will unfortunately affect multiple areas of CX Social as well, including publishing and replying to messages from the inbox. We are monitoring the situation and are awaiting a fix from their side. We will update this incident as soon as we know more. Thanks for your patience.
Mar 13, 17:51 CET
Mar 13, 2019
Resolved - This incident has been resolved.
Mar 13, 11:36 CET
Update - Our Live Help provider Olark has identified the problem and are working to implement a fix.
Due to this CX Social's Live Help might be unavailable or unresponsive in the web application. If you have problems reaching our support via Live Help, please contact us via support@engagor.com.
You can follow up this incident on the Olark status page here
Thank you for your patience.
Mar 13, 11:28 CET
Identified - Our Live Help provider Olark has identified the problem and are working to implement a fix.
Due to this CX Social's Live Help might be unavailable or unresponsive in the web application. If you have problems reaching our support via Live Help, please contact us via support@engagor.com.
You can follow up this incident on the Olark status page here
Thank you for your patience.
Mar 13, 11:13 CET
Mar 12, 2019
Resolved - All performance issues for the affected accounts have been resolved and the CX Social application is fully stable again since approx. 16:30 CET. If you are however still noticing slowness or any other irregularities, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Thank you for bearing with us while we worked through this.
Mar 12, 09:37 CET
Monitoring - We have implemented a fix which will improve the degraded performance as reported earlier. This means that as of now affected customers should notice improvement when working in CX Social. We are monitoring further to ensure full stability of our platform going forward.
If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Mar 11, 20:40 CET
Investigating - We are continuing our efforts to reduce the latency noticed in certain accounts. Our team has implemented some improvements over the past hours which should already have a positive effect, but we are looking further into actions we can take to optimize performance entirely. We thank you for your patience.
Mar 11, 16:50 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 15:59 CET
Identified - Our engineers have identified the cause of the current performance issues which were causing latency issues in certain accounts. Our team is working hard in order to resolve this issue asap. Our apologies for the inconvenience this is causing in the meantime.
Mar 11, 14:33 CET
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019
Resolved - Performance issues for the affected accounts have been resolved and the CX Social application is fully stable again.
Mar 7, 10:25 CET
Investigating - We have received reports of CX Social currently having a degraded performance resulting in slowness in some customer accounts. We are investigating this further. This incident is occurring for users working on app.engagor.com. We will update this incident as soon as we know more. Thank you for your patience.
Mar 6, 19:42 CET
Monitoring - We currently have identified the root cause of the slowness and took the required action in order to minimize the impact this caused. The load has dropped significantly already and is still dropping further as we speak. Impacted customers should notice CX Social running smoothly again. We will continue to monitor further. Once again, our apologies for the inconveniences this may have caused and thank you for bearing with us.
Mar 6, 17:40 CET
Identified - Our engineers have identified the cause of the current performance issues which are causing latency issues in certain accounts. Our team is working with high priority in order to resolve this issue asap. Our apologies for the inconvenience this is causing in the meantime.
Mar 6, 14:59 CET
Mar 6, 2019
Resolved - All performance issues for the affected accounts have been resolved and the CX Social application is fully stable again since 18:20 CET.
Mar 6, 14:47 CET
Monitoring - We have identified the cause of the slowness and took the required action in order to minimize the impact because of this. We are seeing that the load has dropped significantly already because of this, so impacted customers should be able to work smoothly again in CX Social. We will continue to monitor further. Thank you for bearing with us.
Mar 5, 18:21 CET
Identified - Our engineers have identified the cause of the current performance issues which were causing latency issues in certain accounts. Our team is working hard in order to resolve this issue asap. Our apologies for the inconvenience this is causing in the meantime.
Mar 5, 17:11 CET