Clarabridge Engage System Status
All Systems Operational

About This Site

This is the status page where we communicate about performance and stability incidents for the Clarabridge Engage product (includes app.engagor.com, us.engagor.com, api.engagor.com).

To contact our support team, please reach out via our Live Chat or support@engagor.com.

app.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
us.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
Mentions Environment ? Operational
app.engagor.com - Mentions 1 Operational
app.engagor.com - Mentions 2 Operational
app.engagor.com - Mentions 3 Operational
app.engagor.com - Mentions 4 Operational
app.engagor.com - Mentions 5 Operational
us.engagor.com - Mentions 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019
Resolved - We have continued to monitor the stability of Facebook private messages for a while, and have seen this functionality remain fully stable. We are therefore closing this incident. Thank you for bearing with us while we worked through this.
Nov 19, 01:47 CET
Monitoring - We are seeing private messages and replies starting to send out and come into Engage normally at this time. We will continue to monitor this behavior further as Facebook is resolving this issue on their end. We appreciate your continued patience in the meantime.
Nov 18, 23:59 CET
Identified - We are unable to reach Facebook at this time. Our development team is investigating this Facebook publishing issue and we will provide an update once more information becomes available. We apologize for the inconvenience this experience is causing and appreciate your patience while we continue to work towards restoring Facebook messaging capability.
Nov 18, 23:37 CET
Resolved - All performance issues for the affected accounts have been resolved. We have monitored the stability closely for a while now, and the application remained fully stable. We are therefore closing this incident. Thank you for bearing with us while we worked through this.
Nov 19, 00:17 CET
Monitoring - We have addressed the cause the degraded performance. Since our last update affected accounts have continued to be stable. We thank you for bearing with us.
Nov 18, 17:00 CET
Identified - Our engineers have identified the cause of the current performance issues which were causing latency issues in certain accounts. We have taken steps to address this cause. As of now affected users should start to see improvement.
Nov 18, 14:40 CET
Investigating - We are currently receiving reports about latency while using Clarabridge Engage. This is affecting some customers (Mention_1 environment), not all of them. You may be experiencing general latency, errors, and the platform may be intermittent inaccessible. We are aware of these issues and have escalated this to our Engineering team. We will update this incident as soon as we know more. Thank you for your patience.
Nov 18, 13:58 CET
Nov 17, 2019

No incidents reported.

Nov 16, 2019
Resolved - All performance issues for the affected accounts have been resolved. We have monitored the stability closely for a while now, and the application remained fully stable. We are therefore closing this incident. Thank you for bearing with us while we worked through this.
Nov 16, 20:53 CET
Monitoring - We have addressed the cause the degraded performance, and can see that the performance issues are decreasing. This means that as of now affected customers should no longer notice latency when working in Clarabridge Engage. We are monitoring further to ensure full stability of our platform going forward.
If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Nov 16, 18:53 CET
Update - We are continuing to work on a fix for this issue.
Nov 16, 17:58 CET
Identified - Our engineers have identified the cause of the current performance issues which were causing latency issues in certain accounts. We have taken steps to increase performance again, so affected users should soon start to see improvement again in using our tool. Our apologies for the inconvenience this is causing in the meantime.
Nov 16, 17:56 CET
Update - Our engineers have identified the cause of the current performance issues which were causing latency issues in certain accounts. We have taken steps to increase performance again, so affected users should soon start to see improvement again in using our tool. Our apologies for the inconvenience this is causing in the meantime.
Nov 16, 17:56 CET
Investigating - We are currently receiving reports about latency while using Clarabridge Engage. You may be experiencing general latency, errors, and the platform may be intermittent inaccessible. We are aware of these issues and have escalated this to our Engineering team. We will update this incident as soon as we know more. Thank you for your patience.
Nov 16, 16:42 CET
Nov 15, 2019
Resolved - All performance issues for the affected accounts have been resolved. We have monitored the stability closely for a while now, and the application remained fully stable. We are therefore closing this incident. Thank you for bearing with us while we worked through this.
Nov 15, 14:54 CET
Monitoring - We have addressed the cause the degraded performance, and can see that the performance issues are decreasing. This means that as of now affected customers should no longer notice latency when working in Clarabridge Engage. We are monitoring further to ensure full stability of our platform going forward.
If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Nov 15, 12:27 CET
Identified - Our engineers have identified the cause of the current performance issues which were causing latency issues in certain accounts. We have taken steps to increase performance again, so affected users should soon start to see improvement again in using our tool. Our apologies for the inconvenience this is causing in the meantime.
Nov 15, 12:07 CET
Investigating - We are currently receiving reports about latency while using Clarabridge Engage. You may be experiencing general latency, errors, and the platform may be intermittent inaccessible. These issues are only occurring for accounts on our Mentions_1 environment (you can check your environment in Account settings > Account preferences). We are aware of these issues and have escalated this to our Engineering team. We will update this incident as soon as we know more. Thank you for your patience.
Nov 15, 11:53 CET
Nov 14, 2019

No incidents reported.

Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 CET
Scheduled - Our external partner who manages data sources like Whatsapp and Live Chat is planning a scheduled maintenance on Nov 13th (CEST). During this maintenance they will upgrade the queuing systems used in their production environments. This maintenance needs to happen as part of the continuous improvement of their platform reliability and security. During this operation, impact should be kept to an absolute minimum.
Oct 29, 18:33 CET
Resolved - All performance issues for the affected accounts have been resolved. We have monitored the stability closely for a while now, and the application remained fully stable. We are therefore closing this incident. Thank you for bearing with us while we worked through this.
Nov 13, 00:10 CET
Monitoring - We have addressed the cause of the degraded performance. This means that as of now affected customers should notice improvement when working in Clarabridge Engage. We are monitoring further to ensure full stability of our platform going forward.

If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat). Thank you for your patience as we've worked through this!
Nov 12, 20:46 CET
Identified - We are again experiencing latency for accounts on the Mentions_1 environment. You may notice general latency, errors, and the platform being intermittently inaccessible. Our engineers have identified the cause of the current performance issues and are working hard in order to resolve this issue ASAP. We apologize for the inconvenience this is causing in the meantime.
Nov 12, 19:15 CET
Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 17:58 CET
Monitoring - We have addressed the cause the degraded performance. This means that as of now affected customers should notice improvement when working in Clarabridge Engage. We are monitoring further to ensure full stability of our platform going forward.
If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Nov 12, 17:08 CET
Identified - We are currently experiencing latency for accounts on the Mentions_1 environment. You may notice general latency, errors, and the platform being intermittently inaccessible. Our engineers have identified the cause of the current performance issues and are working hard in order to resolve this issue asap. Our apologies for the inconvenience this is causing in the meantime.
Nov 12, 14:45 CET
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.