Clarabridge Engage System Status
All Systems Operational

About This Site

This is the status page where we communicate about performance and stability incidents for the Clarabridge Engage product (includes app.engagor.com, us.engagor.com, api.engagor.com).

To contact our support team, please reach out via our Live Chat or support@engagor.com.

app.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
us.engagor.com ? Operational
Web Interface ? Operational
API ? Operational
Data Sources ? Operational
Mentions Environment ? Operational
app.engagor.com - Mentions 1 Operational
app.engagor.com - Mentions 2 Operational
app.engagor.com - Mentions 3 Operational
app.engagor.com - Mentions 4 Operational
app.engagor.com - Mentions 5 Operational
us.engagor.com - Mentions 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clarabridge will be disabling support for the TLS 1.1 encryption protocol in Clarabridge Engage on August 19th. TLS 1.1 is not as safe and secure as the updated TLS 1.2 and 1.3 encryption protocols, and discontinuing support for it is an industry best practice.

We have written a detailed support article on how you can find out if your browser is affected.

If you are using a modern browser (with a modern encryption protocol), this maintenance should not affect you, and you should not notice any downtime.
Posted on Jul 22, 10:58 CEST
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - We continued to monitor Clarabridge Engage and the platform is fully operational again. Our sincerest apologies for the inconvenience this issue caused on your end. If however you would still notice something weird, please get in touch with support@engagor.com or talk to us on Live chat.
Aug 13, 11:31 CEST
Monitoring - We can now confirm that the data crawling is up-to-date again. Our sincerest apologies for the inconvenience this issue caused on your end. We will continue to monitor this incident.
Aug 13, 09:45 CEST
Update - Due to the beforementioned outage, it's possible that some of your data from during the outage will only be entering now with a delay. We are working through the queue of data as fast as possible to minimize the impact.
Aug 13, 08:14 CEST
Investigating - Clarabridge Engage was intermittently inaccessible between 6:54 am CEST and 7:39 am CEST. Currently we are back online but we are still investigating the cause of this downtime in order to prevent it from happening again. We thank you for your patience while we work through this.
Aug 13, 08:05 CEST
Identified - Clarabridge Engage is currently unreachable. Our engineers are currently investigating the issue that is causing the outage. We will update this incident as soon as we know more. Thanks for your patience.
Aug 13, 06:55 CEST
Aug 12, 2019
Resolved - This incident has been resolved.
Aug 12, 17:17 CEST
Monitoring - We have identified the cause and implemented a fix for this issue. Replying and all other actions on mentions should be possible without issue again now. We'll keep this incident open for a while longer while we monitor the stability further. Thanks for your patience while we worked through this!
Aug 12, 15:30 CEST
Investigating - We are currently investigating an intermittent issue which is impacting your ability to reply to messages, and take other actions on mentions such as eg. tagging, resolving, adding notes, etc.. This was escalated to our Engineers when these issues just started occurring, and they are investigating this on highest priority. We'll continue to post updates as they come along.
Aug 12, 15:25 CEST
Aug 11, 2019
Resolved - We have been monitoring further since our fix at 11:03pm CEST and have not seen new instances of latency. All performance issues for the affected accounts have been resolved and the Clarabridge Engage application is fully stable again. Thank you for bearing with us while we worked through this.
Aug 11, 09:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 23:25 CEST
Investigating - Our engineers are currently investigating an issue that is causing latency in Clarabridge Engage for some accounts. You may experience general latency, errors, and the platform may become temporarily inaccessible. This is impacting customers on the "Mentions_3" environment. You can check your environment by navigating to Account Settings > Preferences. We will update this incident as soon as we know more. Thank you for your patience.
Aug 10, 22:33 CEST
Identified - .
Aug 10, 22:31 CEST
Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.