Clarabridge CX Social System Status
All Systems Operational

About This Site

This is the status page where we communicate about performance and stability incidents for the Clarabridge CX Social product (includes app.engagor.com, us.engagor.com, api.engagor.com).

To contact our support team, please reach out via our Live Chat or support@engagor.com.

app.engagor.com ? Operational
Web Interface   ? Operational
API   ? Operational
Data Sources   ? Operational
us.engagor.com ? Operational
Web Interface   ? Operational
API   ? Operational
Data Sources   ? Operational
Mentions Environment ? Operational
app.engagor.com - Mentions 1   Operational
app.engagor.com - Mentions 2   Operational
app.engagor.com - Mentions 3   Operational
app.engagor.com - Mentions 4   Operational
app.engagor.com - Mentions 5   Operational
us.engagor.com - Mentions 1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2019

No incidents reported today.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 02:00 CET
Scheduled - Our partner via which we cover Whatsapp will be performing scheduled maintenance to Whatsapp streams Tuesday, February 12 - between 8pm and 9pm EST (Wednesday, February 10th 2am - 3am CET). During this maintenance customers who have a Whatsapp stream connected in their account will experience a brief message delay lasting less than 10 minutes.

When the maintenance is completed, Whatsapp message delivery will be fully restored. No messages will be lost, and there is no action for any action on your end.
Feb 11, 10:58 CET
Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019
Resolved - All performance issues for the affected accounts have been resolved and the CX Social application is fully stable again since 13:40 CET. If you are however still noticing slowness or any other irregularities, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Feb 6, 15:38 CET
Monitoring - We have identified the cause of the slowness and taken actions to eliminate this. This means that as of now affected customers should notice improvement when working in CX Social. We are monitoring further to ensure full stability of our platform going forward.

If you do still notice problems in the tool, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Feb 6, 13:40 CET
Investigating - Our engineers are currently investigating an issue that is potentially causing latency in CX Social. You may experience general latency, errors, and the platform may become temporarily inaccessible. We will update this incident as soon as we know more. Thank you for your patience.
Feb 6, 13:33 CET
Feb 5, 2019

No incidents reported.

Feb 4, 2019
Resolved - All performance issues for the affected accounts have been resolved and the CX Social application is fully stable again. If you are however still noticing slowness or any other irregularities, please don’t hesitate to reach out to our Support team (support@engagor.com or hop on Live Chat).
Thank you for bearing with us while we worked through this.
Feb 4, 07:14 CET
Investigating - Our engineers are currently investigating an issue that is causing latency in CX Social for accounts located on mentions environment "Mentions_1". You may experience general latency, errors, and the platform may become temporarily inaccessible. We will update this incident as soon as we know more. Thank you for your patience.
Feb 4, 02:47 CET
Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.