Database Maintenance Jan 15th 11pm CET
Scheduled Maintenance Report for Clarabridge CX Social
Completed
The scheduled maintenance has been completed.
Posted 3 months ago. Jan 16, 2019 - 01:03 CET
Verifying
The scheduled maintenance has been finished since 23:22 CET. Since 23:40 CET all data in CX Social is entering in realtime again. We are continuing to monitor for any unexpected side-effects.

Be aware that we have planned a 2nd maintenance window in 2 days from now. Details about this maintenance window can be found here: http://status.engagor.com/incidents/nyt93sssmpl9
The maintenance window will be used to perform the same set of actions as during this scheduled maintenance, but for a different set of data servers.

Please contact support@engagor.com if you notice any problems.
Posted 3 months ago. Jan 16, 2019 - 00:01 CET
Update
We have processed the backlog of delayed mentions. We can confirm that data is entering in realtime again.
Posted 3 months ago. Jan 15, 2019 - 23:40 CET
Update
We have finished the core steps of the maintenance, and have restarted crawling systems. It might be that you have slight data delays at this moment. We are currently processing the backlog.
Posted 3 months ago. Jan 15, 2019 - 23:31 CET
Update
We are making good progress on the scheduled operations.
Posted 3 months ago. Jan 15, 2019 - 23:14 CET
In progress
We are now starting the scheduled work. During this maintenance the site will be unavailable.
Posted 3 months ago. Jan 15, 2019 - 23:00 CET
Update
In a few moments we are starting our scheduled maintenance for the app.engagor.com environment (us.engagor.com will not be affected). During the maintenance the website and API might be unavailable. We will communicate about the maintenance’s progress via this status page.

During this maintenance we are migrating a few data services to newer hardware for increased performance and security.

When the maintenance is over, data crawling systems will have a delay equal to the period the site was taken offline.
Posted 3 months ago. Jan 15, 2019 - 22:52 CET
Update
Reminder - Today (Jan 15th) there will be maintenance on our database infrastructure from 11pm CET till 12pm CET (5pm ET - 6pm ET). This will impact our app.engagor.com environment. During this maintenance the site will be unavailable. When we bring the site back up again, data crawling systems will have a delay equal to the period the site was taken offline.
Posted 3 months ago. Jan 15, 2019 - 13:03 CET
Update
We have cancelled tonight's scheduled maintenance and moved it to January 15th. We are using this extra time (and honouring the 30 day notice requirement) to allow us to do more tests and further limit the expected downtime for the system.

The newly scheduled maintenance on January 15th is planned for the same timeframe: from 11pm CET till 12pm CET (5pm ET - 6pm ET). The reason & impact will be same as communicated earlier.
Posted 5 months ago. Dec 11, 2018 - 15:00 CET
Scheduled
On January 15th, from 11pm CET till 12pm CET (5pm ET - 6pm ET), we will do scheduled maintenance on our database infrastructure for our app.engagor.com environment (us.engagor.com will not be impacted).
The maintenance is planned to increase security and performance of the said system, as well as to decrease the performance impact of hot backups of the system, by taking into production improved hardware and configuration that we have tested in the last weeks and will continue to test until the planned maintenance.
Because the database is the central point for all configuration data, we will have to take the site off-line during the maintenance. We schedule an hour for this, but are confident we will have this done a lot sooner.
When we bring the site back-up again, data crawling systems will have a delay equal to the period the site was taken offline, after it comes back these delays will restore in the minutes after that.
We will communicate about the progress of the maintenance on this status page, as well as inform users in the tool via the Notifications menu right before the maintenance.
Posted 6 months ago. Oct 30, 2018 - 12:40 CET
This scheduled maintenance affected: app.engagor.com (Web Interface, API, Data Sources).