Our Case Management platform is fully operational again. The incident was caused by a hardware failure in our Dallas datacenter. One of our servers had a CPU failure. We migrated the services on that server to other servers, and are working with the datacenter to have the hardware replaced.
Our sincerest apologies for the inconvenience this issue caused on your end. If however you would still notice something weird, please get in touch with firstname.lastname@example.org
or talk to us on Live chat.